• 2 nights exclusive stay at Laguna Redang Island Resort at the selected room type 
  
• Complimentary round trip boat transfer to Redang Island
• Exclusive snorkeling trips at Marine Park and the deep sea
• Full board meals arrangement provided by the resort

Accommodation

• 2 nights accommodation at Laguna Redang Island Resort

Meals

• 2 breakfast, 2 lunch, 1 dinner & 1 BBQ dinner, 2 tea break, 

Transportation

• 2-ways boat transfer (Syahbandar Jetty - Redang Island - Syahbandar Jetty)

Snorkeling Trip

• 1 Marine Park snorkeling trip and 2 deep-sea snorkeling trips

All personal expenses

• All personal expenses are excluded from the tour fare.
• Travel Insurance & Visa.
• Add - on tour does not form part of the tour fare unless otherwise stated.

Transportation

• Airport Transfer does not form part of the tour fare unless otherwise stated.
• Kuala Terengganu Bus Station to Syahbandar Jetty (2 ways): MYR 10 per Adult / MYR 6 per Child
  
• Kuala Terengganu Airport to Syahbandar Jetty (2 ways): MYR 36 per Adult / MYR 18 per Child

Flight

• Return flight tickets are not included in the tour fare.

Meals

• Meals not mentioned in itinerary.

Tipping

• Tipping for local guide and driver are not included in the tour fare
• Porterage at airport & hotel are not included in the tour fare

Snorkeling Gear

• Normal Mask and Snorkel (available at RM 15 per person)
• Power Mask and Snorkel (available at RM 25 per person)
• Life Jacket (available at RM 15 per person)

Conservation Charge 

• Conservation fund to Marine Park (Malaysian): MYR 5 per Adult / MYR 2 per Child
• Conservation fund to Marine Park (Non-Malaysian): MYR 30 per Adult / MYR 15 per Child

Tourism Tax

• Tourism Tax of MYR 10 per room per night is applied to all Non-Malaysian Guests and payable at the Resort

At the time of Booking

• Please provide the actual flight detail with departure & return date

Booking Confirmation

• You will receive a confirmation email for the package with Instant Confirmation status; For Request Status package, you will receive a reply within 24-48 hours after booking.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email.

Prior Departure Date

• Your final Hotel name and details will be provided 5 days prior to tour departure. In the unlikely situation, alternative Hotel of similar standard will be provided.

Pre & Post Tour Extension

• You may request for any Pre & Post for tour services with Our Sales Support Team.

Itinerary

• The itinerary is for reference only and visiting sequence may be different, and is subject to any necessary changes in accordance to local operation requirements.
• Only guided tour are conducted in English Speaking local guide. There is no guide provided for Theme Park & Attraction only.

Accommodation

• Your final hotel name and details will be provided 5 days prior to tour departure. In the unlikely event, the operator reserves the right to change the hotel of a similar class.
• You must not exceed the maximum specified occupancy for the room type which you have booked. For the extra bed, hotel may arrange a bed, a couch type bed or a roll-away bed
• Child policy: 7 years old and above must apply to Child with bed fare.

Meal

• Breakfasts are mostly buffet at the hotel.
• If the meals not included in the program. Simple lunch and dinner price is about MYR 15 - MYR 50 per person.

Transportation

• Tour will be operate by sharing vehicle. Vehicle type may change depend on the group size of participants in the tour.
• You may have your own dedicated driver-guide or local guide with private transportation base on the type of package you have selected.
• For airport transfer ,each person with 1 piece of baggage. Each baggage must not exceed 81cm (H) x 119cm (W) x 119 cm (D).

Entrance Ticket

• The entrance ticket may no included transfer if not stated.

Arrival & Departure Pick Up Information

• Arrival & departure airport transfers will be operating by sharing vehicle with English or Mandarin Speaking Driver.
• Arrival - The local representative will be waiting at the meeting point holding a placard wait for you up to 1 hour 20 minutes from your flight landing time. If you are delayed, please message to driver or emergency contact person. A surcharge will be imposed.
• Departure - The pick-up time is 3 hours prior to the scheduled flight departure time. The pick-up information will be updated on the booking confirmation.

Tour Pick Up Information

• Your final pick-up information will be provided on your final tour itinerary prior to your arrival.

Guidelines During The Tour

• The operator will not take responsibility if the attraction is closed due to maintenance or any other situation beyond the operator's control. No refunds or reschedules will be issued in this case.
• If you choose to leave in the middle of the tour, please inform your tour manager and you have to make your own way back to your hotel at your own cost

Jetty Information:

• Make your own way to the Jetty 30 minutes before the departure time. collect your ferry ticket at the ferry reception counter (at K8 Syahbandar Jetty)
• At the same time, you have to pay the Marine conservation fund at the counter.

How to get to Laguna Redang Island Resort

• There are basically 3 options: by airplane, bus or own transport. 
• Travel by Air - The Malaysia Airlines (MAS) has 3/4 daily departures, from Kuala Lumpur to Kuala Terengganu (Kindly refer to the Malaysia map as shown below). You may also choose to fly with AirAsia for the same trip
• Travel by Land - From Kuala Lumpur (Kuala Lumpur > Karak Highway > Kuantan > Kemaman > Dungun > Kuala Terengganu)
• Travel by Land - from South Region (2 possible routes)
• Johor Bahru > Melaka > Kuala Lumpur > Karak Highway > Kuantan > Kemaman > Dungun > Kuala Terengganu
• Johor Bahru > Mersing > Pekan > Kuantan > Kemaman > Dungun > Kuala Terengganu
• Travel by Land - from North (East West Highway > Macang > Jertih > Permaisuri > Merang > Kuala Terengganu)

Tourist Visa

• We recommend that you check with your Local Embassy for the visa requirement of your nationality. This is to ensure that you have a pleasant holiday.

Travel Insurance

• We recommend buying travel insurance before you travel to make sure that you are covered financially during the tour.
• Choice of travel insurance plan included a single trip or annual cover. For further details kindly contact our sales team.

Local Transportation

• Information on the train include (KTM, LRT, MRT, Monorail), taxi, Crab Car, bus and coach services to, from and around Malaysia. Malaysia has well-developed transport networks and efficient rail links.

Currency

• The Malaysian ringgit (MYR) is the official currency of Malaysia.

Seasonal Weather

• Malaysia does not have four seasons (spring, summer, winter, autumn), but it has sunny days and rainy days throughout the year.

Deposits & Full Payment

• Full Payment is required upon confirmation.

Cancellation & Refund Policy Before Tour Departure Date

• All cancellation must be made in writing.
• 10% of the total tour fare will be imposed for cancellation after confirmation of the tour.
• 50% of the total tour fare will be imposed for cancellation made between 15 to 30 days prior to departure.
• 100% of the total tour fare will be imposed for cancellation made less than14 days prior to departure.

Cancellation & Refund Policy During the Tour:

• There is no refund value for unused portions of tour and travel services.